Zephyrellis Surge Solution Private Limited (“we,” “our,” “us”) runs dailypicks24 to bring refined fashion to those who cherish effortless elegance. If users (“you”, “your”) receive an item that is damaged or defective, we are here to make things right. While each creation is carefully designed and crafted, we understand that certain rare missteps can happen. Whether it's a defect, a mix-up, or a delivery slip, rest assured—your satisfaction always comes first.
All we ask is that you notify our support team within 48 hours of delivery, and we’ll address the issue promptly. Your comfort and confidence matter, and we aim to make your fashion experience smooth, dependable, and thoughtful.
We’ve kept our return and exchange steps as clear as our fashion aesthetic—so there’s no second guessing. Your style picks should excite, not exhaust, which is why our policies are shaped with fairness in mind.
Here’s what you need to know before starting a return or exchange:
Certain products simply can’t be returned for hygiene or custom reasons—and we ensure this is clearly communicated from the start. You’ll find these details right on the product pages, so your shopping decision is always informed.
Items not eligible for return include:
We value fairness not just in fabric, but in policies too. If the issue stems from our end—be it a damaged or incorrect product—we’ll take full responsibility for the return shipping.
However, if the return is initiated due to a change of preference, the customer covers the return logistics. Either way, we aim for a smooth, respectful process.
To ensure safe returns, please follow these guidelines:
Once we receive your returned item and it clears the quality check, we move quickly to process your refund. We know time matters—and we won’t keep you waiting longer than needed.
The refund is issued to your original payment method within 5–7 business days. A confirmation email will be sent as soon as your refund is complete. We believe in complete transparency and respect for your trust. The refund process, like our fashion, is polished, punctual, and clear.
Need help navigating the return or exchange process? We’re just an email away. Whether you have a question, concern, or feedback, our support team is ready to offer helpful, informed guidance.
Write to us at zephyrellissurgesolutionpvtltd@gmail.com, and we’ll respond at the earliest. We’re here to keep every shopping experience stylish, stress-free, and satisfying—from first click to final delivery.